Privacy Policy

Privacy Policy

Last Updated: [April 29, 2025]

At IronhandCRM.com, operated by Ironhand S.A. de C.V. ("Ironhand", "we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your information when you use our services or visit our website.

By using IronhandCRM.com, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, email address, phone number, company name

  • Billing and payment details

  • Job title and business profile

b. Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Access times and referring URLs

c. Usage Information

  • Pages visited

  • Time spent on our platform

  • Features used

  • Actions within the CRM (e.g. tasks created, messages sent)

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our CRM services

  • Manage your account and subscriptions

  • Communicate with you (e.g. updates, newsletters, support)

  • Process payments and invoices

  • Monitor and analyze usage trends

  • Ensure security and prevent fraud

3. Legal Basis for Processing

We process personal data under the following legal bases:

  • Performance of a contract (e.g., providing services)

  • Consent (e.g., marketing communications)

  • Legitimate interests (e.g., product improvements)

  • Legal obligations (e.g., tax compliance)

4. Sharing Your Information

We may share your data with:

  • Service providers: e.g., payment processors, hosting providers

  • Legal authorities: when required by law or to protect our rights

  • Business transfers: if we merge, sell, or reorganize the company

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy, or as required by law. You may request deletion of your account and associated data by contacting us.

6. Data Security

We implement industry-standard measures to protect your data, including:

  • SSL encryption

  • Access controls

  • Secure servers and databases However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights

You may have the following rights depending on your jurisdiction:

  • Access your personal data

  • Correct inaccurate or outdated data

  • Request deletion or restriction of processing

  • Object to data processing for specific purposes

  • Withdraw consent at any time

To exercise your rights, please contact us using the information below.

8. Cookies and Tracking

IronhandCRM.com uses cookies and similar technologies to enhance your experience and analyze site usage. You can manage cookie preferences in your browser settings.

9. International Data Transfers

If you are located outside of Mexico, your information may be transferred to and processed in Mexico or other jurisdictions with different data protection laws. By using our Platform, you consent to such transfers.

10. Updates to This Policy

We may update this Privacy Policy occasionally. The “Last Updated” date at the top will reflect the latest revision. Please review it regularly.

11. Contact Us

If you have questions or requests related to this Privacy Policy or your data, please contact:

Ironhand S.A. de C.V.
Email: privacy@ironhandcrm.com
Website: https://ironhandcrm.com